Value added services hold the key to differentiate one service provider from the other in the increasing competitive postal and express mail market. Near real time visibility of shipments and proactive exception management are essential for improving the customer experience.
Hexaware’s key service offering is visibility enablement across postal/express mail supply chain through EDI/XML integration with partners like airlines, customs authorities, destination postal authorities and service partners. EnVision, Hexaware’s business accelerator would help seamless integration between the mail service partners there by improving customer satisfaction and operational efficiency.
The key features of EnVision are listed below:
- Global visibility through real time status updates
- EDI/XML enablement
- Disruption & Delay Alerts
- e-track and m-track
- Standardized Event Messages
EnVision, built on an independent technological platform addresses the visibility needs of all participants in the cargo community network. It provides real-time status information of the shipments at various check-points using PDA, e-mail alerts, GPS, SMS etc. EnVision also enables EDI/XML messaging thereby creating a secure & efficient environment for airlines, mail service providers, customs and other parties in the supply chain to collaborate.
The concept paper "Enabling Visibility across Postal Network" discusses the visibility related challenges across the postal network and the benefits of an integrated supply chain. Download the whitepaper
Hexaware has extensive expertise in end-to-end postal automation spanning Visibility Enabling (Track and Trace), Point of Sale (POS) / Post Automated Counter Service & Billing, Hybrid Mail, Money Order Service, E-Post Shop, Card Issuance System and VoIP enablement.
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