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Airlines and Airports

 Passenger Service System

 

The most important touch points between the airline and the customer are booking and check-in at the airport. The smoother the process, the better the customer experience. In addition, airlines are increasingly resorting to use of technology to empower the passenger for a customized and enjoyable travel experience.

Hexaware has proven expertise in providing passenger solutions, having worked with 8 out of top 20 airlines. We have been involved in development of new generation passenger system and are a preferred development partner for a leading product vendor in Aviation space. In addition to application development and product engineering, we provide application maintenance and support of passenger services systems (PSS) like Reservation, Fares, Ticketing and Departure Control systems in legacy (USAS and TPF) as well as new generation technologies.

Featured Case Study - Application Development, Maintenance and Support of Reservation System for Leading Asian airline

Leading Asian Airline cuts costs and leverages on skill through Application Development, Maintenance..  Download

Hexaware's expertise in passenger services system is spread across the following sub-domains

Sub-Domain Area of Expertise
Reservation Schedule, Availability, Space Control, Booking & Cancellation, Advance Seat Reservation, Passenger Profile (PRF), Airline Access Facility (AAF), PNR, PNL and ADL, Speech Recognition
Departure Control Check-in, Baggage Handling, PNL, ADL, Boarding Pass, Pax Manifest
Ticketing Fare Retrieval, Issuance, Re-issuance, Refunds, Blacklist, PTA, Credit Card Payment Gateway, FOP
E-Ticketing Go show , Change of Booking, Link to RES & DCS, Interline E-ticketing, Revenue Accounting interface, Code Share, Marketing Carrier, Operating Carrier, Block Space, Free Sales
Interfaces Revenue Accounting, BSP, PNL, ADL to Type 3 flights, Load Planning
Fares Host fares data, GDS fare quota link

Boutique Services

  • Integration Services - Airline System integration, RES Integration
  • Legacy Modernization
  • Self Check-In Kiosk
  • Secure Flight/ APIS/ Crew APIS, APP
  • E-Ticketing Services - Interline e-Ticketing Testing, E-Ticket Integration

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