1. How do you see the market for PeopleSoft, post the Oracle-PeopleSoft merger?
We see a strong growth in the PeopleSoft (PS) business globally. License sales have been growing steadily, resulting in higher downstream implementation business for service providers. We also see many companies upgrading to PS 9.0 which is a strong indication of their commitment to PeopleSoft. Oracle’s partner-centric approach, combined with their commitment to PS through ‘Application Unlimited’ and other initiatives, have increased the demand for PS services. We are bullish in our outlook on PeopleSoft.
2. What are Hexaware’s key focus areas and new initiatives in the HR IT domain?
We bring to the table over 10 years of experience in the HR IT space around PeopleSoft and other best-of-breed solutions for other towers like Recruitment, Learning, Time & Attendance, Compensation management, etc. We have strong domain, application and technology services and partnerships with package vendors in these areas that we leverage to provide high-end consulting services to our customers. We have also created a dedicated lab for Fusion which will enable us to offer a Fusion road map for our customers.
Besides IT services, we also offer:
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Portfolio Analysis: Outsourcing and offshoring strategies |
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HR IT consulting : Advisory services for Technology Selection & Fit, Business fit, product selection, Buy/Build/Retire advisory services |
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Program Management Services: Selection/Deployment, Rollout |
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Health Checks: Analysis and recommendations for higher ROI on IT investments |
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HR Analytics: Incisive view on Human Capital in an organization |
3. With offshore rates going north, do you see customer spend on ERP maintenance increasing continually?
The per unit costs for ERP have generally been increasing globally, particularly, for the older versions of ERPs. However, IT budgets are what they are and CIO’s look to partners like us to help them drive down the overall cost of ownership. And that is where the maturity and focus of service providers really show.
At Hexaware, innovation and new ideas have been a way of life. We have a dedicated Innovations Lab to build an IP that we leverage in customer engagements resulting in faster, cheaper and better solutions for our customers. For instance, to enable customers ,with sensitive data, offshore their application support, we built a tool called Akiva for data masking. We built a SQR review tool called ‘Scoda’ that improves review productivity by over 60%. For PeopleSoft upgrade alone, we have over 20+tools in our array that reduce costs, time and risk in Upgrades. To lower the cost of PeopleSoft testing, we came up with a PeopleSoft Testing accelerator through our subsidiary, FocusFrame.
We run a program called Customer Value Adds that focuses on cost savings to our customers through automation and productivity improvement. For example, in one PeopleSoft Upgrade alone we saved the customer over $300K!!
The beneficiaries are our clients who enjoy lower costs and risks in our engagements.
4. We constantly hear about the war on Talent in India? How does Hexaware manage its growth in the PS business?
People are one of our strongest assets in this industry. In a demand unrestrained economy such as now, People capacity will determine a company’s ability to leverage the opportunities.
Hexaware has consistently enjoyed a premium positioning in the market for our core competencies; We rank as one of Best Employers, for our strong focus and capabilities in our core competencies like HR IT & PeopleSoft, Travel & Transportation, BA & BI, Testing and Asset Management and hence, the preferred destination for people seeking to grow in these areas.We have a structured PS boot camp, Seminars On Demand (SOD) are available on our Intranet and there is access to Domain/Product experts in micro-vertical areas such as Recruitment, Payroll, Time and Labor, Benefits and many other areas. We also cross train our teams with other core competencies to develop niche offerings for our customers. Our well recognized career and growth plans and mature HR practices provide us an edge to attract and retain the right talent. This is backed by strong in-house training programs in domain, technology and soft skills that ensure a steady source of talent to meet our business
5. How is Hexaware gearing up for the new global economy?
Businesses are increasingly global now and there is a strong focus on the organizational assets like Human Capital and customers. Back office efficiency is being constantly improved to deliver superior value to customers and other stakeholders and the shareholders. Mergers and acquisitions are being routinely announced that has have pushed up the demand for new services for Business & Instance consolidation, Single instance based Global rollouts, Restructuring for spin-offs etc.
We invest in tools, templates, methodologies and specialists to handle these specialized services for our customers. For example, in HR Analytics we invested in its IP for pre-built data models to deliver a global view of Human capital for our customers. At Hexaware, we constantly strive to stay ahead of the curve by offering increased value to our customers.
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