NetBee, an Internet Booking Engine solution framework developed by Hexaware helps the travel and tourism industry support online reservation and related services for consumers. Travel services providers can thus enhance their customer reach through an extended distribution system, offer richer customer experience while leveraging state-of-the-art technologies to reduce operational costs.
The booking engine is an outcome of our expertise in the airlines domain. NetBee implements comprehensive Service Oriented Architecture (SOA) and can seamlessly fit into the airline's existing infrastructure. Business / IT agility is enabled by externalizing the process flows and providing a loosely coupled process design with flexibility to integrate with third party databases such as GDS or non-GDS vendors and reservation host systems. Our solution can be customized to fit into the current and future requirements of any airline as per changing market needs.
NetBee provides an intuitive interface for the customer, making the booking process simple and quick. It uses a relational database thereby providing flexibility to cache the airline schedule, inventory and fare data for minimizing communication with the GDS/reservation host system. This dramatically increases speed of the booking engine and significantly reduces costs.
Functional Architecture
Features
- Airline Schedules: Provides customer the ability to search flight schedules
- Availability by Fare: Customer can select fares and view corresponding applicable flights
- Profile administration: Provides the capability to use customer profiles (corporate and individual) for improved booking experience
- Airline Seat Maps: Offers colorful airline seat maps that help customers choose seating in advance and a better perception of the in-flight service experience
- Intelligent Caching: NetBee's local database provides flexibility to cache the airline schedule, inventory and fares data minimizing communications with the GDS/reservation host system and keeping transactional costs to a minimum
- Payment Processing: Connection to third party payment gateways (credit card) and inventory is sold only if payment authorization occurs
- Special Service Request (SSR): Configuration of special services and processing
- Localization: Multi-lingual
- Host System: Operates with any legacy host reservation system
- Customizable look and feel
Key Benefits
- A complete booking engine
- Frequently accessed information are cached to minimize access to GDS
- Pre-filled preferences for existing customer profiles reducing manual input
- Business / IT agility enabled by Service Oriented Architecture (SOA) implementation
- Business rules externalized by airline configurable parameters leading to scalability
- Seamless integration with external interfaces
- Easy Administration