The world-wide express mail network spans across a large number of players, each having different technology platforms and protocols. This makes it difficult to provide accurate real time status information to the customer. This is further limited by the manual/archaic processes at various levels in the chain. The lack of connectivity and collaboration limits the postal service providers in responding rapidly/efficiently to dynamic business needs.

Hexaware, with experience in express mail/cargo industry as well as expertise in providing transportation management solutions, can facilitate end-to-end automation of business processed to express mail service providers. Our expertise in end-to-end mail automation spans functionality like across Visibility Enabling (Track and Trace), Point of Sale (POS) / Post Automated Counter Service & Billing, Dispatch Management, AWB Handling, Hybrid Mail, Money Order Service, E-Post Shop, Card Issuance System, VoIP enablement, Reporting and Analytics.

Featured Case Study - Postal Authority in Asia Pacific Cuts Costs and Improves Customer Experience through Automation Postal Authority in Asia Pacific with around 2000 post offices and 18000 employees had been experiencing a downtrend for years. To overcome this business risk, automation services were necessary to increase... Download

EnVision, Hexaware’s business accelerator enables automation of processes across the service network. Click here to find out more about how EnVision can help in improving customer satisfaction and operational efficiency.