Hexaware has vast experience in the key areas of Customer Loyalty from customer acquisition, through customer development/commitment to customer retention. We have expertise in development and maintenance of critical modules like correspondence management and feedback management for some of the top airlines. Our technology and domain experts have 400+ Person Years of hands-on experience in handling Loyalty systems.
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A large North American airline serving 240 destinations worldwide with a fleet size of more than 350 aircrafts wanted to outsource the maintenance and support of the Customer Loyalty system. The Loyalty system comprised... Download |
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Hexaware expertise in customer loyalty systems span across the following sub-functional areas
- Customer / Partner Enrollment
- Frequent Flyer Program
- Miles Accumulation
- Redemption
- Partnership Program
- Alliance Program
- Interline Agreements & Billing
- Co-branding
- Billing & Liability
- Sales and Marketing
- Agent Loyalty Program
- Management Information
- Sales Force Automation
- Services
- Airport Service
- In-Flight Service
- Baggage Service
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